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Quality Metrics

A defined project or product characteristic along with the method, units, and criteria used to quantify and assess it.

Key Points

  • Specifies the attribute to evaluate, how it is measured, data source, units, frequency, and target or threshold.
  • Derived from requirements, standards, and the quality management plan; guides quality assurance and control activities.
  • Enables objective acceptance and monitoring through tools like control charts, check sheets, and dashboards.
  • Must be clear, measurable, and traceable; vague metrics lead to inconsistent results and rework.

Example

Manufacturing project: "Scrap rate <= 2% per batch, measured at end-of-line inspection using the MES; reported weekly by the quality team."

PMP Example Question

Which of the following is the best example of a quality metric?

  1. A flowchart showing the steps of the inspection process
  2. Rework rate under 5% of total effort, measured monthly from timesheets
  3. A general statement that the organization will delight customers
  4. A list of risks prioritized as high, medium, or low

Correct Answer: B — Rework rate under 5% of total effort, measured monthly from timesheets

Explanation: Option B defines an attribute, the method of measurement, units, and a target threshold, which is what a quality metric requires.

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Take Control of Project Performance!

HK School of Management and Technology helps you go beyond status reports and gut feelings. In this advanced course, you will learn Earned Value Management (EVM) to measure progress, forecast outcomes, and take corrective action. Learn how WBS quality drives performance, how control accounts work, and how to use EAC, TCPI, and variance analysis. Practical skills, tools, and guidance you can apply right away. Covered by Udemy's 30-day refund policy.

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