HKSM

Recorded outputs from performing Control Quality that show how products or processes actually performed against defined quality metrics.

Key Points

• They are the output of the Control Quality process and capture actual inspection and test results.
• Values may be numeric (e.g., defect counts, dimensions) or categorical (e.g., pass/fail) and are traceable to specific quality metrics.
• They feed Manage Quality and analysis tools (e.g., trend charts) to drive process improvements and corrective actions.
• They are stored as project records to support decisions, change requests, and lessons learned.

Example

On a software project, the team runs system tests and logs 38 defects with severity levels, pass/fail rates for 250 test cases, and response time measurements versus targets. These logged figures are the quality control measurements used to assess compliance and to plan fixes.

PMP Example Question

Which artifact should the project manager review to see the actual results from inspections and tests performed during Control Quality?

1. Quality control measurements
2. Quality metrics
3. Quality management plan
4. Verified deliverables

Correct Answer: A — Quality control measurements

Explanation: Quality control measurements contain the documented results from Control Quality. Metrics define targets, the plan explains the approach, and verified deliverables are items that passed inspection.