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Control Quality

The process of checking and documenting the outcomes of quality activities to evaluate performance and confirm that deliverables are complete, accurate, and meet customer needs.

Key Points

  • Focuses on inspecting work and deliverables to verify they meet defined quality criteria.
  • Relies on tools such as inspections, checklists, sampling, control charts, and testing.
  • Generates results like quality measurements, confirmed deliverables, defect logs, and potential change requests.
  • Occurs during project execution and is distinct from planning quality and improving process design.

Example

On a software project, the team runs system tests, records defects in a log, analyzes a control chart for defect trends, and re-tests fixes. Once a feature passes all acceptance criteria, the team marks the deliverable as confirmed and ready for stakeholder review.

PMP Example Question

During execution, the team performs inspections, documents test results, and compares them against acceptance criteria to ensure the product is correct. Which process are they performing?

  1. Plan Quality Management
  2. Manage Quality
  3. Control Quality
  4. Validate Scope

Correct Answer: C — Control Quality

Explanation: Control Quality is about measuring, inspecting, and recording results to verify that deliverables meet quality requirements. Manage Quality focuses on process and quality assurance, while Validate Scope is about formal acceptance by the customer.

Leadership for Project Managers Course

Lead with clarity, confidence, and real impact. This Leadership for Project Managers course turns day-to-day challenges—unclear priorities, tough stakeholders, and cross-functional friction—into opportunities to guide teams and deliver outcomes that matter.

You’ll learn practical leadership skills tailored to project realities: setting direction without overcontrol, creating alignment across functions, and building commitment even when authority is limited. We go beyond theory with tools you can use immediately—one-sentence visioning, stakeholder influence maps, decision framing, and feedback scripts that actually land.

Expect hands-on frameworks, real-world examples, and guided practice to prepare for tough moments—executive readouts, resistance from stakeholders, and high-stakes negotiations. Downloadable templates and checklists keep everything actionable when the pace gets intense.

Learn alongside professionals around the world working in project leadership and delivery.

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