HKSM
Control Quality
The process of checking and documenting the outcomes of quality activities to evaluate performance and confirm that deliverables are complete, accurate, and meet customer needs.
Key Points
- Focuses on inspecting work and deliverables to verify they meet defined quality criteria.
- Relies on tools such as inspections, checklists, sampling, control charts, and testing.
- Generates results like quality measurements, confirmed deliverables, defect logs, and potential change requests.
- Occurs during project execution and is distinct from planning quality and improving process design.
Example
On a software project, the team runs system tests, records defects in a log, analyzes a control chart for defect trends, and re-tests fixes. Once a feature passes all acceptance criteria, the team marks the deliverable as confirmed and ready for stakeholder review.
PMP Example Question
During execution, the team performs inspections, documents test results, and compares them against acceptance criteria to ensure the product is correct. Which process are they performing?
- Plan Quality Management
- Manage Quality
- Control Quality
- Validate Scope
Correct Answer: C — Control Quality
Explanation: Control Quality is about measuring, inspecting, and recording results to verify that deliverables meet quality requirements. Manage Quality focuses on process and quality assurance, while Validate Scope is about formal acceptance by the customer.
