HKSM

A document that sets out which communication records must be created and kept during the project, the channels and techniques used to share key information with business stakeholders, and who is accountable for each communication activity.

Key Points

• Specifies required communication artifacts (e.g., reports, logs, meeting minutes) and how they are maintained.
• Details channels and formats (email, dashboards, meetings) along with timing and frequency.
• Assigns roles and responsibilities for sending, receiving, approving, and escalating communications.
• Tailors messages to stakeholder needs and is updated as the project context changes.

Example

On a mobile app project, the Communication Plan states that sprint reviews occur every two weeks via video call for all key stakeholders, daily progress is visible on a Jira dashboard, weekly status reports are emailed by the project manager every Friday, urgent production issues are announced in the engineering Slack channel within 1 hour, and the product owner maintains a decision log in Confluence.

PMP Example Question

Which document defines what information will be communicated, the channels and timing to be used, the records to be maintained, and who is responsible for each communication activity?

1. Communication Plan
2. Stakeholder Engagement Plan
3. Project Charter
4. RACI Matrix

Correct Answer: A — Communication Plan

Explanation: The Communication Plan outlines methods, frequency, responsibilities, and required records for project communications.